The Show-Up Guarantee
We show up for every scheduled visit. If we don't, your next month is free.
Missed visits are the most common complaint about strata and commercial landscapers. So we put our attendance in writing, and we log every visit where you can see it.
Our promise, in one line
If our crew misses a scheduled maintenance visit, your next month of maintenance is on us.
- Applies to every strata and commercial maintenance contract
- Every visit logged in your client portal
- No fine print hiding the remedy: exceptions listed below
Why we offer it
You shouldn't have to chase your landscaper.
Ask any strata council or property manager what goes wrong with landscaping contracts and you hear the same story. The crew is great in year one. Then visits get skipped, units get missed, and nobody tells you until an owner complains.
Reliability is the one thing every landscaper promises and few back up. Keeping your landscaper accountable shouldn't be your job. We hold ourselves to it instead, with a remedy written into your contract if we fall short and a record of every visit you can check any time.
For strata councils
When owners ask "did the landscapers even come?", you have an answer, and a remedy if the answer is no.
For strata property managers
One less vendor to follow up with. Proof of every visit, without picking up the phone.
For commercial property managers
Contractual service certainty and visit records across every property you manage.
The cost of a missed visit
One skipped visit is easy to miss. A few in a row show up everywhere.
Landscaping works on a schedule for a reason. When visits slip, problems compound faster than most councils expect, and the bill for fixing them usually lands in the strata budget.
Plants and lawns die
Irrigation issues go unnoticed, beds dry out, and pests and weeds take hold. Replacing dead shrubs, trees and turf costs far more than maintaining them.
The property looks neglected
Overgrown hedges, leaf piles and messy beds are the first thing owners, tenants, buyers and customers see. Curb appeal slips quietly, then all at once.
Grounds become unsafe
Wet leaves on walkways, blocked drains, branches over paths and hedges blocking sightlines at driveways all create slip, trip and liability risks.
How it works
Simple to understand. Simple to use.
01
Your schedule is set in writing
Your maintenance contract lists how often we visit through the season. Those scheduled visits are what the guarantee covers.
02
Every visit is logged
Your client portal shows when the crew arrived, what they did, and what's planned for next time. Check it any time, or share it with council.
03
Miss a visit, next month is free
If a scheduled visit doesn't happen, let your account contact know. Once we verify the missed visit, the credit is applied to your next month automatically.
The Show-Up Guarantee is included with every maintenance contract.
The client portal
The proof behind the promise.
See every visit at a glance: when the crew came, the work completed, and what's next on your site. It's the answer to "did they come?" before anyone has to ask.
What's covered, plainly
Exceptions, up front.
A guarantee is only worth something if you know exactly when it applies. These are the situations where a visit may move without counting as a missed visit.
Severe weather
Heavy rain, snow, ice or extreme heat that makes work unsafe or damaging to your landscape. We let you know and complete the visit within 2 business days.
Blocked site access
Locked gates, missing fobs, vehicles parked on work areas, or other trades or construction preventing safe access.
Changes you request, and statutory holidays
Visits you or your property manager ask us to move, and visits that fall on statutory holidays and are rescheduled in advance.
One-off projects
The guarantee covers recurring maintenance visits. Installations, enhancements and one-time clean-ups are scheduled separately.
FAQ
Questions about the guarantee
What counts as a missed visit?
A scheduled maintenance visit from your contract that our crew doesn't complete and that isn't covered by one of the exceptions above, such as severe weather or blocked access.
How do I claim my free month?
Let your account contact know before your next scheduled visit. Once we verify the missed visit against your visit log, the credit is applied to your next month automatically. No forms or follow-up needed.
How will I know if the crew came?
Every visit is logged in your client portal with the time the crew was on site, the work completed, and what's planned next. Your council or property manager can check it any time.
What happens if a visit is delayed by weather?
We reschedule it, tell you the new date, and log it in the portal. A weather reschedule isn't a missed visit as long as the work is completed before the next scheduled visit.
Does the guarantee cost extra?
No. It's included with every strata and commercial maintenance contract.
We're mid-contract with another landscaper. Can we still switch?
Yes. We can prepare a quote in a format ready for council and time the start date to your current contract's renewal, so the handover is smooth.
Tired of chasing your landscaper?
Get a free quote for your strata or commercial property, with the Show-Up Guarantee included.
